Refund Policy
Last updated: March 1, 2023
Thank you for ordering with Crust & Dreamery. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within a specified number of days of receipt of the product. The exact return period and conditions are outlined below:
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you need to have the receipt or proof of purchase.
Refund Process
To initiate a return, please contact us via our website universalperspective.site or call our support team at +44 20 7946 0958. Provide your order number and the reason for the return. We will give you instructions on how to pack and send your return.
Once we receive your item, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, please contact us at:
- Website: universalperspective.site
- Phone: +44 20 7946 0958
- Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Exceptional Cases
If your item is defective, damaged or if you receive the wrong item, please inform us immediately for further assistance. In cases where a product is unsatisfactory due to a defect, we will replace the product at no extra cost.
Non-Returnable Items
Certain types of items cannot be returned, like perishable goods such as food. Please keep in mind that because our products are made fresh and to order, they fall under this category. However, we are committed to ensuring your satisfaction with every order.
Changes to Refund Policy
Crust & Dreamery reserves the right to modify or replace any part of this policy. Any changes to this policy will be updated on our website universalperspective.site. We encourage our customers to periodically review the refund policy to stay informed about how we are helping to protect your purchase rights.
Contact Information
If you have any questions or suggestions about our Refund Policy, do not hesitate to contact us at +44 20 7946 0958 or through our website universalperspective.site.